By granting you access to our website, we require your acceptance of the Terms & Conditions outlined in this notice.
These terms of use constitute a legally binding agreement between you and us. They describe the terms and conditions that apply to your use of our website and the services we provide, including the sale of retail goods to consumers. It is important that you read, agree with, and accept all of the terms and conditions stated in this agreement and our Privacy Policy.
This agreement includes the specific terms and conditions mentioned below, as well as any additional terms and conditions referenced. We strongly recommend that you also read and review any other information found on other pages or websites referred to in this notice, as they may contain further terms and conditions applicable to you.
Product Descriptions and Information
All products featured on our website are subject to availability while stocks last. The photos, descriptions, specifications, and advertisements displayed on our website are provided solely to give an approximate idea of the products. They do not constitute a part of the contract with you, and no warranty or guarantee is expressed or implied regarding such information. The quoted sale prices are valid only while stocks last.
Purchasing Products
If there is a delay or likelihood of delay in the delivery of products, we will inform you as soon as possible. In the event that the products cannot be delivered within 30 days of your order, we will notify you of the delay, and you may choose to either cancel your order or agree on a new delivery time with us.
We reserve the right, at our sole discretion, to refuse any orders. Offers are subject to the Terms & Conditions specified. If we send you an offer via email, it cannot be combined with any other offer or discount code. You can cancel an order at any time before it is dispatched. If your order has already been dispatched, please follow our returns procedure, and we will provide a full refund excluding postage costs.
We take cases of fraud very seriously. Any suspected fraudulent transactions will be pursued through the legal system and may result in prosecution.
Acceptable Use
You acknowledge that you are responsible for all communications sent via or to our website, and you agree to use this website for private, proper, and lawful purposes only. You will not engage in any actions or omissions that could damage, delay, interrupt, or impair the use of the website or its software. Furthermore, you will not post or associate any illegal, offensive, or defamatory material with this website.
Indemnity
You agree to indemnify and hold us, our affiliates, agents, officers, directors, and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising from your breach of this agreement or your violation of any law or rights of a third party.
Termination and Suspension
We reserve the right to issue a warning, suspend or terminate your registration, deny your access to all or part of the website, or refuse to provide our services to you without prior notice in the following circumstances:
You breach any part of this agreement.
We are unable to verify or authenticate any information you provide to us.
We believe that your actions may result in legal liability for us, you, or any other user.
General
This Agreement represents the complete understanding and agreement between you and us.
We may modify this agreement at any time by posting an amended version on our website. The amended agreement will apply to new user registrations from the date it is posted, and existing users will be bound by the amended agreement after 14 days following the posting date.
Nothing in this agreement implies an agency, partnership, joint venture, or employer-employee relationship between you and us. Headings are provided for reference purposes only and do not define, limit, construe, or describe the scope or extent of any section.
If any provision of this Agreement is deemed invalid or unenforceable, it will be removed, and the remaining provisions will remain in full force and effect.
You may not assign this agreement, but we may assign it at our sole discretion.
Our failure to take action regarding a breach by you or others does not waive our right to act in response to subsequent or similar breaches.
Delivery
Costs:
Free domestic delivery
International delivery charges depend on the destination country
Times:
99% of domestic orders are delivered the next day
Please note that international orders may take 2-5 days to arrive
Order before 2pm for next (business) day delivery (Monday to Friday)
Notifications:
Email confirmation when the order is shipped
Email confirmation when the order is collected/processed by the courier
Text message confirming the delivery day (DPD) will provide an estimated time
Service:
Tracked and Traced
Signature required
Returns
In compliance with the Distance Selling legislation, we accept returns within 14 days from the date of delivery, provided the item is unused, in its original packaging, and in a resellable condition (unopened package, unused product, etc.). Please note that it is your responsibility to ensure the safe return of the goods to us. We process refunds daily, but it may take up to 5 working days for the refund to appear on your statement due to the banks processing time.
Changing or Canceling Orders
For advice on changing or canceling orders, please contact our Customer Services team between 8am and 4pm, Monday to Friday. Please have your order number ready. If your order has already been dispatched or delivered, you will need to follow our Returns procedure if you wish to return any unwanted products.
Returning Faulty Goods
If your parcel arrives damaged, please do not accept it or report it immediately. In the unlikely event that a parcel arrives damaged, you must report it to us within 24 hours by phone or email. Our team will work with you to resolve the issue.
Other Information
Under the Consumer Protection (Distance Selling) Regulations, there is no right of cancellation, refund, or return once you have used the product, unless the product is defective, and you are returning it for that reason.
Please note our company requirements:
Pack the product securely to avoid delays.
Include your order number.
State the reason for the return.
Specify the action required.
Note: It may take up to 96 hours for funds to be credited to your account once we receive the returned item.